f778 Privacy Policy — How We Protect Your Data

f778 is an online gaming and sports betting platform ("f778", "the Platform") accessible at f778.app. f778 is the data controller responsible for the personal information collected through the platform. For the purposes of this Policy, the data controller's contact address for privacy matters is: [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how f778 handles your personal information, please contact us at [email protected]. We aim to respond to all privacy-related enquiries within four (4) business hours during Bangladesh Standard Time (UTC+6) operating hours.

f778 collects personal data in the following categories when you register, use, or interact with the platform:

• Identity data: full legal name, date of birth, and nationality as provided at registration or during identity verification.
• Contact data: mobile phone number (required), and email address (if provided during registration or support interactions).
• Financial data: transaction records including deposit amounts, withdrawal amounts, payment method used (bKash, Nagad, Rocket, Upay), and transaction timestamps. f778 does not store full mobile wallet PIN numbers or banking credentials.
• Technical data: IP address, device type, operating system, browser type, session duration, and access timestamps collected automatically when you use the platform.
• Usage data: game history, bet history, bonus usage, and platform interaction patterns, collected to operate your account, detect fraud, and improve the platform.
• Verification data: copies of identity documents (such as NID, passport) collected only when identity verification is triggered by account activity or a withdrawal request above platform thresholds.

f778 uses your personal data strictly for the following purposes:

• Account operation: to create, maintain, and manage your f778 player account, process deposits and withdrawals, and deliver game services.
• Identity verification and fraud prevention: to verify your age and identity at registration and upon request, to detect and prevent fraudulent activity, money laundering, and prohibited account behaviour.
• Customer support: to respond to your enquiries, complaints, and account-related requests via live chat or email.
• Platform improvement and analytics: to understand how players interact with f778 in aggregate, identify technical issues, and improve the platform's performance and game offering. This analysis uses aggregated, anonymised data where possible.

f778 processes your personal data on the following legal bases: (a) Contract performance — processing necessary to operate your account and deliver the services you have requested; (b) Legal obligation — processing required to comply with applicable legal obligations including anti-money laundering checks and age verification requirements; (c) Legitimate interests — processing for fraud prevention, platform security, and improving the quality of services, where those interests are not overridden by your rights; (d) Consent — where you have provided explicit consent to receive promotional communications from f778.

Where f778 relies on consent as the legal basis for processing (for example, for sending promotional emails or SMS messages), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

f778 does not sell or rent your personal data. We share your data only in the following limited circumstances:

• Payment processors: transaction data shared with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. These providers have their own privacy policies governing their handling of your data.
• Game content providers: aggregated, non-identifiable game activity data shared with licensed game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) for the purposes of game integrity and RNG certification. No identifiable personal data is shared with game studios.
• Legal authorities: personal data disclosed to law enforcement, regulatory bodies, or other governmental authorities where required by applicable law or in response to a valid legal process (such as a court order or official request).
• Business transfers: in the event of a merger, acquisition, or sale of all or part of f778's business assets, personal data held by f778 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the contact details on your registered account.

f778 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account plus a period of five (5) years following account closure to satisfy legal, regulatory, and dispute-resolution obligations; transaction records are retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial record-keeping requirements; identity verification documents are retained for five (5) years from the date of verification or account closure, whichever is later.

Where you request deletion of your personal data and there is no legal obligation requiring us to retain it, f778 will process your deletion request within thirty (30) calendar days of receipt. You will receive written confirmation once deletion is complete. Note that certain anonymised or aggregated data derived from your account activity may be retained for statistical purposes even after your personal data has been deleted — this data cannot be used to identify you.

Subject to applicable law, you have the following rights regarding your personal data held by f778:

• Right of access: you may request a copy of the personal data f778 holds about you at any time.
• Right to rectification: if the personal data f778 holds about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: you may request deletion of your personal data, subject to our legal obligations to retain certain categories of records.
• Right to restriction: you may request that f778 restrict its processing of your personal data in certain circumstances (for example, while a rectification request is being considered).
• Right to object: you may object to f778's processing of your personal data where that processing is based on legitimate interests, and you may withdraw consent to marketing communications at any time.

f778 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following categories of cookies are used: essential cookies (required for platform functionality, login sessions, and security — cannot be disabled); analytical cookies (used to understand how players navigate the platform in aggregate — these may be disabled without affecting core platform functionality); preference cookies (used to remember your language and display settings across sessions).

f778 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Your session data is not used to build advertising profiles or sold to data brokers. If you disable non-essential cookies through your browser settings, certain personalisation features (such as language preferences) may not persist between sessions.

f778 implements the following technical and organisational security measures to protect your personal data:

• SSL/TLS encryption on all data transmitted between your device and f778 servers, ensuring that login credentials, payment data, and personal information cannot be intercepted in transit.
• Encryption at rest for all sensitive personal data stored on f778 servers, including identity verification documents and financial transaction records.
• Strict access controls ensuring that only authorised f778 personnel with a legitimate operational need can access personal data, with all access logged and regularly audited.
• Regular security audits and penetration testing of platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

The f778 platform is strictly for adults aged 21 and above. f778 does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under the age of 21 has registered an account or provided personal data to f778, please contact us immediately at [email protected]. Upon confirmation, f778 will close the account and delete all associated personal data without delay.

f778 employs age-verification procedures at registration and reserves the right to request documentary proof of age at any time during a player's use of the platform. Any account found to belong to a player under the age of 21 will be immediately closed and any funds held in the account will be handled in accordance with applicable law.

f778 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Where changes are material, f778 will make reasonable efforts to notify registered players via the contact information held on their account prior to the changes taking effect. The date of the most recent update is shown at the top of this Policy. Your continued use of the f778 platform following publication of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you must cease using the platform and may request account closure by contacting [email protected].

For all privacy-related enquiries, data subject access requests, rectification requests, deletion requests, or complaints about f778's handling of your personal data, please contact our support team. We are committed to resolving all privacy concerns promptly and transparently.

Contact: [email protected]. Response time: within 4 business hours (Bangladesh Standard Time, UTC+6). f778 takes all privacy complaints seriously. If you are not satisfied with our response to your privacy concern, you may escalate the matter by contacting our support team again and requesting senior review. f778 is committed to resolving all disputes related to personal data handling fairly and within a reasonable timeframe.